PwC's Global Consumer Insights Survey shows that expectations for fast, flexible, and reliable shipments are higher than ever and will continue to grow over the next few years. To satisfy growing customer demand and help streamline the movement of freight, Shippers and 3PLs have turned to expedited options for their over-the-road (OTR) shipments.
Top 4 Reasons Technology is Necessary for Effective Expedited Shipping
Expedited shipping is more than an overnight or 2-day shipping method of moving freight. It ensures it arrives faster than regular transit times by eliminating stops along the way, moving the freight directly from pickup to delivery.
Despite the heightened costs associated with expedited shipping, the added security and tightened timeframes are needed to satisfy your customers’ demands. The most effective way to streamline this shipping process is to partner with a digital freight solution that can manage your expedited shipments and provide the visibility you need to ensure they are handled correctly.
The Top 4 benefits of a modern technology solution for expedited shipping include:
Streamlined Processes
The most obvious benefit of a technology solution that offers expedited shipping services is more reliable delivery of your freight. By streamlining your expedited shipping process with a digital solution, you can foster efficiencies throughout, from initial quoting, to booking, to completely automated freight bill management. In addition to eliminating hours previously spent obtaining quotes, you can minimize the manual labor needed throughout the rest of the delivery process, and reallocate man hours to other areas of the business to help boost productivity and profits.
Freight Visibility
With shipment tracking, you can provide your customers with real-time updates on their freight and delivery timeframes. It also helps you remain proactive if, despite choosing expedited shipping services, there is an unforeseen delay. You can inform customers, give them peace of mind knowing you are actively tracking their shipments, offer an alternative solution or troubleshoot with your customer to meet their needs, and minimize the impact on their business.
Actionable Insight
Technology solutions are the key to business intelligence in freight management because they integrate shipping, rating, and tracking functionality directly into companies’ existing platforms to share and transfer data. Analyzing that data is critical to ensuring the benefits of expedited shipping outweigh the elevated cost and offers a competitive edge to your business through actionable insight into your shipping operations. You gain information on invoices, carrier performance and cost, and other valuable data to help you make better business decisions.
Customer Satisfaction
In addition to a fast and efficient shipping option, real-time tracking updates and reduced handling of freight in expedited shipping keeps customers happy. Moving freight more efficiently eliminates the possibility of damage or loss while the technology provides tracking to ensure customers will receive their items without delay and results in repeat customers, referrals, and long-term business relationships.
A digital solution is the most effective and efficient way to ensure your customers are receiving the best service for their expedited shipping needs. Beyond the value of enhanced visibility through data and added efficiency to streamline your shipping processes, technology ensures you meet your customer’s demands for enhanced service and expedited shipping giving you a competitive advantage in the market.
Our Guarantee
To back up the cost savings and benefits of utilizing Banyan’s LIVE Connect™ platform, we offer all clients the following guarantee:
“During the first year of our partnership, our clients will enjoy savings in excess of our monthly recurring charges if they fully utilize our platform as intended. If they do not, then they can opt out of our agreement after the first year.”
Contact Banyan Technology today to learn how you can benefit from our LIVE Connect platform to expedite your shipments.
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